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Guidance for learners
Learners have an important role in raising concerns about the standard of care (Francis Report,
20131). You will face unfamiliar and
challenging situations, but this cannot account for witnessing problems with care delivery, the
environment, clinical resources or
believing someone is being put at risk, abused or neglected.
Your view is respected and will be acknowledged and acted on. You should be able to raise any
questions or concerns with your
placement educator and not fear reprisals or negative feedback.
If you have a concern, speak to someone:
- Speak to your placement educator.
- If you are not able to speak to them for any reason, talk to the placement manager or a lead
- Contact the leads for education in practice (e.g. Practice Education Facilitator, Work Based
Education Facilitator, Undergraduate Medical Education Manager, or Cadet Lead).*
- Use the local incident reporting system* or speak to the Patient Safety team.*
- If you are not happy to raise the issue with the placement, contact your tutor or learner
support at your Education Provider.
Health Education North West and your placement and education providers work in partnership to
ensure the safety and quality of the learning environment. Concerns raised by learners provide a
learning opportunity and will be taken seriously, acted on and outcomes shared.
* Local details available in the placement/work area
1 Mid Staffordshire NHS Foundation Trust Public Inquiry (2013) ‘Report of the Mid
Staffordshire NHS Foundation Trust Public Inquiry Volume 2: Analysis of evidence and
lessons learned (part 2)’, p 1260.